Frequently Asked Questions
Many of our customers have specific questions about our professional services.
Here are just a few of the frequently asked questions we hear at The Green Janitor.
How can I get a quote?
Call 877-248-6242 or email us.
Does someone have to visit my house before I can book a cleaning?
Are cleaning supplies included?
All cleaning supplies and equipment are provided by us unless otherwise requested by the customer.
What if I'm not happy with my cleaning?
Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
CAN I GET A SAME-DAY BOOKING?
we don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
DO I HAVE TO BE HOME FOR MY CLEANING?
It’s completely up to you. As long as we have access to enter the space we will simply lock up when all work is completed.
WHEN AM I CHARGED FOR THE SERVICE?
You are not charged until the cleaning has been completed to your satisfaction.
ARE THERE ANY COMMITMENTS OF CONTRACTS?
No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.
WHAT SERVICES DO YOU OFFER?
We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.
HOW MANY CLEANERS DO YOU SEND?
Only one cleaner is sent to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.
ARE CLEANING COMPANY CLEANERS SCREENED?
Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.